Survey programming · Fieldwork · Analytics

End-to-end research infrastructure, from survey design to management reporting.

Survey programming, conjoint, field management, tabulation and reporting for brands and research agencies. Over 20 years of experience; every stage delivered by one team on in-house infrastructure.

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20+ years 3,800+ completed projects CBC · ACBC · MBC conjoint TR / EN multilingual surveys

Work samples

From questionnaire to report, real screens.

Screens are simplified from in-house interfaces. Data is illustrative and contains no client information.

01 — Survey experience

Surveys that are easy to complete on a phone.

Routing, skip and rotation logic are programmed in; the same link works on mobile and desktop.

Sample project After-sales satisfaction for a home appliance brand: a 3-minute NPS survey sent by SMS after each service visit.

NPS, grids, ranking, open ends
Quota, skip and rotation rules
Personal links and reminders

webanket.net/surveys/service-satisfaction

How likely are you to recommend our service to a friend?

0 = Not at all likely, 10 = Extremely likely

012345678910

Not at allExtremely

How satisfied were you with the following aspects of the visit?

Very dis.

Dis.

Neutral

Sat.

Very sat.

Arriving on time

Technician's knowledge

Fixed on the first visit

Clear pricing

How did you reach our service team?

I called the call center

I opened a request in the mobile app

The store I bought from referred me

Other

What is the main reason for your score?

You gave a 9. A short answer is fine.

1 / 4 Next

02 — Conjoint (CBC)

Respondents choose as if they were in the store.

They pick between product cards with images. Results show which features and prices actually drive the choice.

Sample project Refrigerator choice study: door type, capacity, energy class, Wi-Fi and price. Eight choice screens per respondent.

CBC, ACBC and menu-based (MBC) designs
Utilities and attribute importances
A simulator for price scenarios — try the slider below

webanket.net/surveys/refrigerator-cbc

Which of these would you buy? Screen 1 / 8

Market simulator Illustrative utilities, n = 600

Our product price 42,000 TRY

03 — Tabulation

Every question, with banners and significance tests.

Banner tables by gender, age, region and segment. Significant differences are marked with letters.

Sample project Coffee usage and attitude study: weighted data, region and user segment banners.

Excel table sets and SPSS (.sav) data
Weighting and open-end coding
Top-2 box, mean and NPS rows

Tables_v3.xlsx

Column percentages. Letters: column is significantly higher at 95% confidence.

04 — Dashboard

One page for management.

For tracking studies, results appear on a live dashboard. Pick a filter instead of waiting for tables.

Sample project Quarterly customer experience tracking: NPS trend, satisfaction drivers and a region filter.

Region, dealer and period filters
Per-user access
Excel and PDF export

panel.webanket.net/customer-experience

Region:

NPS42

Satisfaction (T2B)81%

First-visit fix74%

Interviews1,248this quarter

NPS, last 6 quarters

Satisfaction drivers (T2B %)

05 — Field monitoring

Everything is visible while the field runs.

Quota fill, daily completes, median length and quality flags on one screen.

Sample project Toothpaste concept test: three concepts, monadic design, 300 / 150 / 150 quotas. Each respondent sees one concept.

Speeders and straightliners are flagged automatically
Entry closes when a quota is full
Daily field report by email

admin.webanket.net/projects/concept-test

Completes512

Median length14:20

Quality flags23

Quotas

Latest activity

Live demo

Try the surveys yourself.

Sample surveys built on the same platform used in live projects. Content is illustrative; contact details can be left at the end.

Customer satisfaction

Post-service satisfaction

NPS, grid and open-ended questions. The same link works on mobile and desktop.

~2 min

MaxDiff

What matters when choosing a hotel

12 features over 8 screens. Pick the most and least important on each screen.

~3 min

Conjoint · CBC

Choosing a refrigerator

Choose among three options. Measures how features and price drive the choice.

~3 min

Conjoint · ACBC

Laptop

Respondents first configure their own product; later screens adapt to their answers.

~6 min

ACBC · Housing pricing

New residential development

Unit type, floor, parking, amenities, handover and payment plan. Optimal sale price by unit type.

~6 min

MBC · Membership pricing

Gym membership

Optional services on top of a base membership. Measures what each service is worth.

~3 min

MBC · Software pricing

Cloud software subscription

Storage, transfer quota, users and support modules. Price sensitivity and optimal package prices.

~3 min

Shelf test · Virtual store

Biscuit and cracker aisle

A realistic store shelf where prices change from screen to screen; products can be zoomed, chosen and added to a basket. Price elasticity and market share simulation.

~4 min

Survey types

Examples from completed projects.

Short summaries of real projects, without client names or brands.

Customer satisfaction

After-service NPS tracking

A short survey sent by SMS after every service visit. Monthly reports by dealer and region.

OnlineNPSContinuous

Employee experience

HR business partner evaluation

Employees rate the HR business partner assigned to them. Personal links, department breakdowns.

AnonymousTR / EN

Dealer research

Dealer satisfaction and exit interviews

How points of sale see the brand: deliveries, training, campaign support, communication.

B2BPhone + online

Concept test

Monadic concept and pack test

Each respondent sees one concept and can zoom into the image. Concepts are balanced by quota.

MonadicVisual

Conjoint · ACBC

Housing preference study

Location, size, rooms, site amenities and price. Screens adapt to each respondent's answers.

ACBCSimulator

Conjoint · MBC

Build-your-own package (menu-based)

Respondents configure their own product; each option changes the total price. Shows willingness to pay per add-on.

MBCPricing

Product test

Taste, scent and packaging tests

Sequential tasting in central location tests, blind and branded. Data entered on tablets on the spot.

Face-to-faceTablet

Mystery shopping

Store visit and audit form

A scored visit form with photos. Branch scorecards and period comparisons.

MobilePhotos

Household

Province-wide travel survey

Household, person and trip level data. Route and transfer consistency checks.

Face-to-faceLarge sample

B2B decision makers

Customer experience management study

Password-protected invitations to executives. The Word questionnaire was imported straight into the survey.

Invite-onlyAnnual

Retail

Point-of-sale visibility scorecard

Field staff record shelf and display material in store. A scorecard for every outlet.

FieldScorecard

Public opinion

Ballot box level election analysis

Vote shifts between two elections at neighborhood level. Maps and comparison tables.

Secondary dataMaps

Supported question types

NPS / CSAT Grids Drag-and-drop ranking MaxDiff Van Westendorp pricing Image choice Concept zoom Sliders Card sorting Loops Open ends Photo upload

Methodology

Four steps from questionnaire to delivery.

Questionnaire

An existing Word questionnaire, or one developed jointly.

Programming and testing

Test link, logic checks, revisions until you approve.

Fieldwork

Quota and quality monitoring, daily status reports.

Delivery

Data, tables, a report or a live dashboard.

Delivery formats: SPSS (.sav) Excel table sets PowerPoint report Live dashboard Conjoint simulator

Share your project needs to receive a research design and timeline.

If you already have a questionnaire, just send it over.